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Friday, March 21, 2008

Toyota's customer unfriendly initiatives

Toyota have always looked at their profitability even at the cost of the Customers convienience and even compromising security of the vehicle.

As far as the inconvenience bit ,you have the option of power steering on the base model E but no air conditioning option even after paying close to Rs9 lakhs but the worst bit is the G1 model does not come with an intermittent wiper,something which cars much cheaper come with.

And this is not the case with Toyota India itself,I was going through this review about the american corolla and the first thing the reviewer was very critical was Toyota's attempt at cutting corners which was emphasized most in the fact that Toyota is only giving power windows as a standard feature on the top end corolla model compare this to Honda who have long made power windows standard across their entire civic range.

But these are things one can live with, what is not acceptable is the security bit.Toyota knew that its earlier MUV the Toyota qualis was one of the favorite amongst car thieves and this is precisely why they came up with immobilisers for the innova range but they kept this out from the base model innova[E].And what do we have now apart from the Tavera and the Indica,the Toyota innova is the favourite amongst car thieves according to a newspaper report.

Toyota have only to look at Maruti as an example,Maruti has given the immobiliser feature[icats] across its range even to the cheapest Maruti 800.This just costs the customer an added Rs.3000 surely somebody buying an innova could easily afford.

Hopefully these stolen cars were the ones which did not have immobilisers because believe me just yesterday came across a stolen Toyota innova top end model[v].Why I am so sure the number reads as MH-03 XXX .Now when was it when that series existed.

1 comment:

Anonymous said...

This is really sad on part of Toyota. There are trying to do day light robbery by doing this. There was time when the Toyota Corolla was sold without ABS, Leather Seats, Lumbar Support, MP3 and all, later Toyota corrected it. Even the Camry is no less then highly overpriced. They should do something, as this way they wont be No.1 for long.

Cheers

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