Yes it does not only happen in India,a BMW dealership refused a customer a test-drive of the 1 series because they thought he was not a serious enough customer.
Heres the Link to the story:
BMW Denies Test Drive Because You Are Not A "Serious Customer"
In India we too have the same behavior from dealerships of manufacturers like Skoda for instance.Ask them for a test drive of the Laura and they think you are playing a joke on them.So should these dealers be given this right of refusing test-drives.
Although I understand the difficulties faced by the dealers I think no,after all a single test drive is not going to be as expensive as the loss of a potential customer and many more even.Moreover I just do not understand why the premium tag means dealers think it is their duty to adopt an arrogant attitude something fairly common at the Honda dealership here.
Sunday, March 23, 2008
Should Automobile dealerships be given the right to refuse Test drives.
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